This Privacy Notice for Liborah Hospice (“we,” “us,” or “our”) describes how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
Questions or concerns?
Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at dpo@liborahhospice.com.
Summary of Key Points
This summary provides key points from our Privacy Notice. You can find more details on any of these topics by clicking the links following each key point or by using our table of contents below to navigate to the relevant sections.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the products and features you use. Learn more about the personal information you disclose to us.
Do we process any sensitive personal information?
Some jurisdictions may consider certain information “special” or “sensitive,” such as your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.
Do we collect any information from third parties?
We do not collect any information from third parties.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with legal obligations. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which parties do we share personal information?
We may share personal information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe?
We implement adequate organizational and technical measures to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Therefore, we cannot promise or guarantee that unauthorized third parties, such as hackers or cybercriminals, will not be able to breach our security measures. Learn more about how we keep your information safe.
What are your rights?
Depending on your location, the applicable privacy law may grant you certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights?
The easiest way to exercise your rights is by visiting www.liborahhospice.com/contact-us or by contacting us directly. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about how we handle the information we collect? Review the Privacy Notice in full below.
Table of Contents
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us voluntarily.
We collect personal information that you voluntarily provide to us when you express interest in obtaining information about our products and Services, participate in activities on the Services, or otherwise contact us.
Personal Information Provided by You.
The personal information we collect depends on the context of your interactions with us, the choices you make, and the products and features you use. This personal information may include the following:
Sensitive Information:
We do not process sensitive personal information.
All personal information that you provide to us must be true, complete, and accurate. You must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information—such as your Internet Protocol (IP) address and browser and device characteristics—is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (such as your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services. This information is primarily needed to maintain the security and operation of our Services and for internal analytics and reporting purposes.
Like many businesses, we collect information through cookies and similar technologies. You can find more information in our Cookie Notice.
The information we collect includes:
Log and Usage Data:
Log and usage data is service-related, diagnostic, usage, and performance information that our servers automatically collect when you access or use our Services, and it is recorded in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings, and information about your activity on the Services (such as date/time stamps, pages and files viewed, searches, and other actions like the features you use). It may also include device event information (such as system activity, error reports, and hardware settings).
Device Data:
We collect device data, such as information about the computer, phone, tablet, or other device you use to access the Services. Depending on the device, this data may include information like your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider or mobile carrier, operating system, and system configuration information.
Location Data:
We collect location data, which can be either precise or imprecise, depending on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that provides your current location (based on your IP address). You can opt out of allowing us to collect this information by refusing access or by disabling your device’s location settings. However, opting out may prevent you from using certain features of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with legal obligations. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To deliver and facilitate the delivery of services to users.
We may process your information to provide you with the requested service.
To respond to user inquiries and offer support.
We may process your information to respond to your inquiries and address any potential issues you may encounter with the requested service.
To enable user-to-user communications.
We may process your information if you choose to use any of our features that allow communication with other users.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations as described in this section and/or with the following third parties.
Vendors, Consultants, and Other Third-Party Service Providers.
We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to your information to complete their work. These third parties may include:
Business Transfers.
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or part of our business by another company.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (such as web beacons and pixels) to gather information when you interact with our Services. These technologies help us:
Additionally, we allow third parties and service providers to use tracking technologies on our Services for analytics and advertising purposes. These tools help manage and display advertisements tailored to your interests or send reminders, such as abandoned shopping cart notifications (depending on your communication preferences).
If these tracking technologies are deemed a “sale” or “sharing” under applicable US state laws (including targeted advertising), you can opt out by following the instructions outlined in the section “DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?“
For more information on cookies and how to manage them, see our Cookie Notice.
Google Analytics
We may share your information with Google Analytics to track and analyze the use of our Services. The Google Analytics Advertising Features we may use include: Google Analytics Demographics and Interests Reporting.
To opt out of Google Analytics tracking across our Services, visit Google Analytics Opt-out. You can also manage Google Analytics Advertising Features via Ads Settings for mobile apps. Other opt-out options include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice.
For more information on Google’s privacy practices, please visit the Google Privacy & Terms page.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required by law.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is mandated by law (such as tax, accounting, or other legal obligations).
Once we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it. If deletion or anonymization is not possible (for instance, because the information is stored in backup archives), we will securely store your information and isolate it from any further processing until deletion becomes feasible.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We use a combination of organizational and technical security measures to protect your personal information.
We have implemented appropriate technical and organizational safeguards to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security from unauthorized access, hacking, or cybercrime. The transmission of personal information to and from our Services is at your own risk, and we recommend accessing the Services within a secure environment.
7. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit, or market to individuals under the age of 18, nor do we knowingly sell personal information about minors. By using our Services, you confirm that you are either at least 18 years old or have the necessary parental or guardian consent for minors to use the Services. If we discover that personal information from individuals under 18 has been collected, we will take prompt action to deactivate the account and delete the data. If you become aware of any such data, please contact us at dpo@liborahhospice.com.
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, update, or terminate your account at any time, depending on the laws applicable in your jurisdiction.
Withdrawing your consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. You may do so by contacting us using the details provided in the “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” section below. Please note that withdrawing consent will not affect the lawfulness of processing conducted prior to its withdrawal, and in some cases, lawful grounds other than consent may allow us to continue processing your personal information.
Cookies and similar technologies: Most web browsers accept cookies by default. However, you can typically adjust your browser settings to remove or reject cookies. Please be aware that doing so may affect the functionality of certain features of our Services. For more information, see our Cookie Notice.
If you have any questions or comments regarding your privacy rights, please contact us at dpo@liborahhospice.com.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and applications include a “Do-Not-Track” (DNT) setting to indicate a user’s preference not to have their online activities monitored. However, as there is no standardized technology or legal requirement for recognizing DNT signals, we do not currently respond to them. If industry or legal standards regarding DNT are established in the future, we will update this Privacy Notice accordingly.
10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of California, you may have the right to request access to, correct inaccuracies, obtain a copy of, or delete your personal information. You may also have the right to withdraw consent for our processing of your data. These rights are subject to limitations under applicable law. More details are provided below.
Over the past twelve (12) months, we have collected the following categories of personal information:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, account name | Yes |
| B. Personal information (as defined by the California Customer Records statute) | Name, contact information, education, employment, employment history, financial information | Yes |
| C. Protected classification characteristics (under state or federal law) | Gender, age, date of birth, race, ethnicity, national origin, marital status, and other demographic data | No |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information | No |
| E. Biometric information | Fingerprints, voiceprints | No |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, interactions with our websites, applications, systems, and advertisements | Yes |
| G. Geolocation data | Device location | Yes |
| H. Audio, electronic, sensory, or similar information | Images and audio, video or call recordings created in connection with our business activities | No |
| I. Professional or employment-related information | Business contact details, job title, work history, professional qualifications (if you apply for a job with us) | Yes |
| J. Education Information | Student records, directory information | No |
| K. Inferences drawn from collected personal information | Inferences based on collected data to create profiles or summaries about preferences and characteristics | Yes |
| L. Sensitive personal information | None | No |
We may also collect personal information outside these categories in other contexts such as:
We will retain collected personal information for as long as necessary to provide the Services or based on the following guidelines:
| Category | Retention Period |
|---|---|
| Categories A-J | Retained as long as the user maintains an account with us. |
Sources of Personal Information
Learn more about the sources of personal information we collect in the section: “WHAT INFORMATION DO WE COLLECT?“
How We Use and Share Personal Information
Learn about how we use your personal information in the section: “HOW DO WE PROCESS YOUR INFORMATION?“
We may disclose your personal information to our service providers pursuant to written contracts between us and each service provider. Learn more about how we disclose personal information in the section: “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?“
We may use your personal information for our own business purposes, such as undertaking internal research for technological development and demonstration. This is not considered to be “selling” your personal information.
We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. However, we have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:
The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under: “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?“
Your Rights
You have rights under certain US state data protection laws. These rights are not absolute, and in certain cases, we may decline your request as permitted by law. Your rights include:
Depending on the state where you live, you may also have the following additional rights:
How to Exercise Your Rights
To exercise these rights, you may:
Under certain US state data protection laws, you may designate an authorized agent to make a request on your behalf. We may deny a request if the agent does not submit proof that they are validly authorized to act on your behalf, in accordance with applicable laws.
Request Verification
Upon receiving your request, we will need to verify your identity to ensure you are the same individual whose information we hold. We will only use personal information provided in the request to verify your identity or authority. If we cannot verify your identity based on the information in our system, we may request additional information for security or fraud prevention purposes.
If you submit a request through an authorized agent, we may need additional information to verify your identity, and the agent will need to provide written, signed permission from you.
California “Shine The Light” Law
Under California Civil Code Section 1798.83, also known as the “Shine The Light” law, California residents may request and obtain, once a year and free of charge, details about categories of personal information (if any) that we disclosed to third parties for direct marketing purposes. This includes the names and addresses of all third parties with whom we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit it in writing using the contact details in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”
11. SMS Communication Consent and Privacy Notice
By opting into SMS communications on our website, you consent to provide us with your phone number for the purpose of receiving text messages related to your inquiries or concerns. These messages may include promotional or informational content based on the preferences you indicate in our contact form. Your consent is voluntary, and you can opt out at any time.
We want to emphasize that SMS opt-in information is not shared or sold. The form links to this privacy policy, which clearly states that we do not share or sell SMS opt-in information or phone numbers for the purpose of SMS communications.
If you confirm your willingness to be contacted via SMS, we will send timely responses specific to your inquiries. You will only receive SMS communications relevant to your selected preferences and requests.
Regardless of your choice to receive SMS messages, if you provide an email address, you will receive a confirmation email acknowledging receipt of your inquiry. This ensures transparency and keeps you informed about the status of your request from the moment it is submitted.
12. Do We Make Updates to This Notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Notice. If we make material changes, we may notify you by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to stay informed about how we are protecting your information.
13. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by:
14. How Can You Review, Update, or Delete the Data We Collect from You?
Based on the applicable laws of your country or state of residence in the US, you may have the right to:
These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit: www.liborahhospice.com/contact-us.
© 2024 Liborah Hospice
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